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See below for troubleshooting and installation help.
All texts written and edited by board certified physicians.
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Just click the link below to send us an email:

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Or type in: help - AT - clinicalmedconsult.com

Related Links:

iSilo Depot:

Click HERE to go to iSilo Depot.

UW PDA Guide:

Click HERE to go to the University of Washingtons site.

Dalhousie U's Reccomendations:

Click HERE to go to the Dalhousie University's Software Reccomendations.

Docsboard.com Discussion Forums:

Click HERE to go to Docsboard.com.

Unzip / Extraction Software:

Click HERE to download the FREE WinZip utility.

***Troublshooting:***

Q: Difficulty Downloading:

A: #1 Most download without any diffuculty. At certain internet usage peak times, you may experience delays as this file is HUGE and thus takes up a lot of bandwidth. There is no alternate site, please be patient.

#2 It could also be either a poor (possibly slow) internet connection (timing out) on your end or possibly you security setting on your browser. It adjusting for the above does not help, you will likely have success using a "borrowed" computer terminal (try downloading from work or at a friends).

#3 Make sure your hotsync is not clogged up with other files to add and that you have enough empty space on your PDA.

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Q: Difficulty Installing?

A: #1 Make sure you have unzipped the file (use winzip) into a SEPARATE folder (Make sure you pull the file out of the zipped file and place it in a folder such as "My Documents" before trying to add to your hotsync.). You will need to use an unzip utility such as WINZIP (FREE download at: look at bottom Left of homepage above the counter).

#2 A message about "not having an application compatible with the file" or "file corruption". It is usually because the ".pdb" extension was somehow lost from the file. The PDA Install Tool uses the file's extension to determine what type of file it is. The assumption is that files with a .pdb extension are in the PDA data base format and thus will be installed to the /PDA/Launcher directory. In summary, try renaming the file so that it has a .pdb extension and then try to install it again....just bring your cursor onto the file (select it), then add the ".pdb" to the end.

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Q: Problems Unzipping:

A: #1 Does the downloaded file have a ".zip" at the end? Sometimes the .zip get lost from the file during the download, just bring your cursor onto the file (select it), then add the ".zip" to the end, THEN unzip it.

For links to all download sites and a free shareware version of "WINZIP" decompression software (you can't get this non-expiring program at any other site) go to our site at:

Click HERE to download the FREE WinZip utility.

Intro on Decompressing Software Files:

The decompression phase often causes the most confusion for users trying to install software to their Palm devices. This is usually because decompression requires additional software and utilizes a variety of file types that are often unfamiliar. However, the process is not really that complicated once you have the right tools and understand what is happening.

Software files are compressed to reduce their size for easy transmission over the Internet. In many cases, if the files were not compressed, they would take hours to download, particularly for users with slow connections. Once they have been transfered, they can by decompressed by the user back to their full size and ready for use.

File Manager (before decompression):

The first step in decompressing software is to make sure that you

have a decompression utility. There are a number of alternative utility programs that will accomplish this purpose, but the one we recommend is WinZip. If you already have a copy of WinZip (or the utility of your choice) you are ready to start the decompression process.

WinZip Window:

Using your file manager, you will be able to select the file that you wish to decompress. In this example, we have gone back into our PDA folder. To decompress this file, simply double-click it. This should launch the decompression utility automatically. This window shows all of the files included in the compressed file along with certain statistics about those files (such as the file size and compression ratio).

In the toolbar you will see a button labeled 'Extract' (about half way across). To begin decompressing the files you will want to click this button (if you only want to decompress certain files you can select those first by clicking on them, but in most cases you will want to decompress all the files).

Extract Window:

Once you click the 'Extract' button, a window will pop-up that asks you where you want to save the decompressed files. You can choose any location on your computer, but again we recommend using a specific folder for all of your download files. You can also create a new folder to contain only the files you are about to decompress. This will keep all of your new files separate from other files you have downloaded which will help keep things organized and easy to find. To create a new folder, simply click the 'New Folder' button in the lower left corner and type in the folder name. If you are happy with the location specified in the 'Extract to:' box (in the upper-left corner of the Extract Window), click the button marked 'Extract'. Your downloaded file will now be decompressed and the resulting files stored in the folder you specified.

File Manager:

Looking in the file manager, it is possible to see if the decompression was successful, see that there are a number of new files listed in the directory. These are the files that were contained in the compressed file. If the decompression was successful, you can decide whether you wish to keep the original compressed file or delete it. If disk space is not really an issue you may wish to keep the compressed file just in case something happens to one of the decompressed files and you need another copy. We generally keep the compressed files in one folder and all of the decompressed files in individual folders named after the main program we downloaded

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Q: How do I use my memory/expansion card.

A: You can use the Palm / PDA Install Tool to install the document to your card during the next HotSync. Or use a memory card reader from your desktop PC to write the document directly to the card. iSilo needs to be on the handheld at least during the period of update installation. Then it can be moved to the card for memory saving. Why this anomaly exists I fail to understand. If the above does not work, you may need to delete and re-install the iSilo, then re-import the clinical medicine consult text file. Copy the file to the /PDA/Programs/iSilo/ directory of the card.

If this does not work, consider that it may be possible that you have a faulty SD card or a faulty connection between the SD card and your device. You do not have enough available free memory on your PDA...try shifting some of it to your memory card. Make sure you are copying the file to the iSilo folder in the My Documents folder, not simply to the the My Document folder.

OTHER: Try RIGHT-clicking on it, go to properties box of the file as see that the content encyrpted or "read only" boxes are not checked.

To move a file from your internal memory to the card: Tap your Home button. Tap Menu. Choose Copy. At the top of your screen, make sure the Copy To says Card and From says Handheld. Find and highlight the program you want to copy to the card. Tap Copy (This only copies the file, does not move it). After the copy is complete, tap Done. Tap Menu. Choose Delete (At the top of your screen, make sure the Delete From says Handheld). Find and highlight the program you want to delete. Tap the Delete button. Confirm the deletion. Tape Done.

*** iSilo Specific Problems: ***

Click here to go to the iSilo FAQ Help page.

For step-by-step instructions with screenshots for installing "iSilo for PPC", please see <>

For step-by-step instructions with screenshots for installing "iSilo for Palm OS", please see <>.

Q: How do I transfer the program to my Pocket PC.

A: If the "Pocket_PC My Documents" directory does not exist on your Windows PC desktop, then you need to enable ActiveSync's File synchronization option. Do this:

1. On your Windows PC, start ActiveSync by double-clicking the ActiveSync icon in the icon tray in the lower right of the task bar. (Put your Pocket PC device in its cradle to create the ActiveSync connection with your desktop computer AND/OR Double-click the ActiveSync icon to get the Microsoft ActiveSync dialog)

2. In the Tools menu, click Options.

3. Check the Files - Synchronized Files icon.

4. Click OK.

The "Pocket_PC My Documents" directory should then be created on your desktop.

You can then open the directory, create the "iSilo" directory within it, and then copy your documents to that directory.

An alternate to step #2 above: In the File menu, click Explore. This gives you an Explorer type interface to the /My Documents directory of your Pocket PC device. NEXT Double-click the iSilo folder. The iSilo folder should have been created by the iSilo installer. NEXT Drag your document from your desktop computer to the iSilo folder of your device. (You should place the Clinical-XXX.pdb file in the "\My Documents\iSilo" directory of your Pocket PC) FINALLY The file is read after opening the iSilo reader on your PDA. Assuming you successfully installed iSilo, go to the Start menu, tap Programs, then tap the iSilo icon. The Clinical -XXX.pdb file should appear in the document list.

For step-by-step instructions with screenshots for installing "iSilo for PPC", please see <>

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Q: Hyperlinks not working.

A: You are in "free mode". This has to do with your registration of iSilo. If you have your iSilo registration code, you need to re-enter it. If you have alrready registered iSilo, then simply click the "free mode" box to switch to the registered version, by clicking isilo, then options then mode. If you do not register iSilo™ by the end of the 30-day trial period, iSilo™ automatically converts to free mode, which allows you to continue using iSilo™ without needing to purchase a license but with limited features. At any time while you are using iSilo™ in free mode, you can still re-install the registration code that was sent with the original purchase of iSilo (or if not yet done, purchase a license to convert it to registered mode).

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Q: I changed the Display to Large, Bold on the font but the font is still too small. Is there a way to make it larger?

A: Within iSilo: In the Display Options, under the Font field, you can change the setting from Relative to Absolute. In Absolute mode, all text will be drawn using the chosen font and will be larger.

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Q: What if I notice a spelling error?

A: Dew knot trussed yore spell chequer two fined awl yore mistakes. Aoccdrnig to rscheearch at an Elingsh uinervtisy, it deosn't mttaer in waht oredr the ltteers in a wrod are, the olny iprmoetnt tihng is taht the frist and lsat ltteer are in the rghit pclae. The rset can be a toatl mses and you can sitll raed it wouthit a porbelm. Tihs is bcuseae we do not raed ervey lteter by it slef but the wrod as a wlohe and the biran fguiers it out aynawy.

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Q: How do I print the text?

A: We do not allow you to copy and paste the material as it is copyright protected. For obvious reasons we cannot allow copying of the text. It is just one giant document and one could copy the entire thing. Unlike other online texts that only allow you to copy a section at a time, this is not possible with the iSilo reader, it is all or none. If you use the MobiReader version, you can copy and print small parts of the text.

REFUND POLICY Pacific Primary Care Software provides an unlimited demo evaluation period for all our software. It is the purchasers responsibility to ensure that our software meets their requirements BEFORE making a purchase.

These software products are all downloadable, fully functional, and try-before-you-buy for your convenience to fully evaluate our products. During your demo period, our support staff is available to assist in installation and configuration via email. As with most other shareware products, there will be no refunds issued.